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Frequently Asked Questions
PRODUCT QUESTIONS
Our products are meticulously crafted with care in India. We prioritise quality and sustainability in our production process.
Our incense sticks are meticulously handcrafted using sustainably sourced natural ingredients. We blend ancient wisdom with contemporary craftsmanship to offer you an aromatic experience deeply rooted in tradition.
On average, our incense sticks have a burn time of 60 minutes per stick, allowing for a prolonged and soothing aroma.
To maximise the aroma, light the tip of the incense stick, allow it to flame for a few seconds, then gently blow out the flame. Place the stick in an appropriate holder and enjoy the soothing fragrance.
Absolutely. We prioritise sustainability in our production process. Our incense sticks are crafted using eco-conscious methods and biodegradable materials.
We frequently introduce new scents to our collection. Subscribers to our higher-tier subscription plans receive early access to these new scents.
ORDER QUESTIONS
If you’re experiencing difficulties logging in or have forgotten your password, please use the “Forgot Password” link on the login page. Follow the prompts to reset your password. If you continue to encounter issues, contact our support team for assistance.
Once an order is confirmed, changes or cancellations may not be possible due to our swift processing times. However, please reach out to our support team immediately after placing your order for further assistance.
We want you to be satisfied with your purchase. If you’re not completely happy with your order, please contact us within 14 of receipt for information on our return policy.
We currently ship to the United Kingdom and Europe. For specific delivery locations, please refer to our shipping information during the checkout process.
If you’re not available at the time of delivery, our courier service may attempt redelivery or leave a notification for collection or rescheduling.
PAYMENT QUESTIONS
Payment rejections may occur due to various reasons, such as insufficient funds or security measures. Please verify that the payment details provided are accurate and try again. Contact your bank if issues persist.
We accept various payment methods, including Credit/Debit Cards. You can find detailed payment information during the checkout process.
During checkout, enter your voucher or promo code in the designated field. The discount will be applied automatically to your order.
Occasionally, we may require additional details for security purposes or to verify your transaction. This ensures a secure and smooth checkout process.
MEMBERSHIP QUESTIONS
To cancel your membership, log in to your account, navigate to the membership section, and select the cancellation option. Follow the provided prompts to confirm the cancellation.
For membership modifications, such as changing the delivery frequency or selecting different scents, log in to your account and access the membership management section to make the desired adjustments.
While our membership service offers exclusive benefits, our products can also be purchased individually through our online store without a membership.
Log in to your account, access the address section, and select the option to update your delivery address. Ensure to save the changes before proceeding.
Within your account settings, navigate to the payment section to update or remove your stored payment card details. Make sure to save any changes made.