Refund and Returns

For most online orders, you can request a cancellation within 14 days after receiving your goods. You then have a further 14 days to send them back.

You may reasonably inspect the goods to check their nature, characteristics and functionality. Please take reasonable care of the goods while they are in your possession and avoid using them beyond what is needed for this inspection.

This cancellation right does not affect your legal rights if an item is faulty, damaged or not as described.

How to cancel and return an order

To cancel an order, please contact us within 14 days after receiving the goods. You must then send the goods back within a further 14 days.

You pay the direct cost of return postage unless we agree otherwise. If an item is faulty or damaged, Chamrosh will cover the reasonable cost of returning it. Please contact us before returning a faulty or damaged item so we can provide the appropriate instructions.

If you cancel your entire order, we will refund the standard outward delivery charge. We do not have to refund any additional cost if you chose a more expensive delivery option than the least expensive standard delivery available.

Refunds

Once we receive the returned goods, or receive proof that you sent them back, we will issue the refund without undue delay and no later than 14 days afterward.

Refunds will be made using the original payment method unless we agree otherwise. The refund may reflect any reduction in value caused by handling beyond what was reasonably necessary to inspect the goods.

Faulty or damaged goods

If your item is faulty, damaged or not as described, please contact us as soon as possible. Chamrosh will cover the reasonable cost of returning the item, and your legal rights remain unaffected.

Exchanges

If an item is faulty or damaged, please contact us to discuss a replacement or another appropriate remedy.

Need help?

Please contact us with any questions about refunds, returns or exchanges.