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Frequently Asked Questions
PRODUCT QUESTIONS
Our products are meticulously crafted with care in India. We prioritise quality and sustainability in our production process.
Our incense sticks are meticulously handcrafted using sustainably sourced natural ingredients. We blend ancient wisdom with contemporary craftsmanship to offer you an aromatic experience deeply rooted in tradition.
On average, our incense sticks have a burn time of 60 minutes per stick, allowing for a prolonged and soothing aroma.
To maximise the aroma, light the tip of the incense stick, allow it to flame for a few seconds, then gently blow out the flame. Place the stick in an appropriate holder and enjoy the soothing fragrance.
Absolutely. We prioritise sustainability in our production process. Our incense sticks are crafted using eco-conscious methods and biodegradable materials.
ORDER QUESTIONS
If you’re experiencing difficulties logging in or have forgotten your password, please use the “Forgot Password” link on the login page. Follow the prompts to reset your password. If you continue to encounter issues, contact our support team for assistance.
Once an order is confirmed, changes or cancellations may not be possible due to our swift processing times. However, please reach out to our support team immediately after placing your order for further assistance.
For most online orders, tell us within 14 days of receiving your goods if you wish to cancel. You then have another 14 days to return them. This does not affect your rights if goods are faulty, damaged or not as described. See our Refund and Returns.
We currently ship to the United Kingdom and Europe. For specific delivery locations, please refer to our shipping information during the checkout process.
If you’re not available at the time of delivery, our courier service may attempt redelivery or leave a notification for collection or rescheduling.
PAYMENT QUESTIONS
Payment rejections may occur due to various reasons, such as insufficient funds or security measures. Please verify that the payment details provided are accurate and try again. Contact your bank if issues persist.
We accept various payment methods, including Credit/Debit Cards. You can find detailed payment information during the checkout process.
During checkout, enter your voucher or promo code in the designated field. The discount will be applied automatically to your order.
Occasionally, we may require additional details for security purposes or to verify your transaction. This ensures a secure and smooth checkout process.